Customer Help

FAQS

We might have already read your mind. See Below for common questions about MOISSAN products.

ORDERING

Choosing the right size is important to us. We offer a variety of sizing in most of our products, in order to fit your needs. If you’re unsure, we recommend contacting our team for personalized assistance. Our goal is for every customer to be completely satisfied with their purchase.

Our team is here to help. If you have any questions or need assistance, please contact us at: customerservice@hmoissan.com
We’ll be happy to guide you through your purchase or any other questions you may have regarding our products

SHIPPING

We use all major carriers, and local courier partners. You can rest assured your product gets delivered from a quality carrier, in a timely manner.

We work quickly to ship your order as soon as possible. Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location but you should expect your order to be processed within 1–3 business days, and delivered within 2-4 business days.

We are sorry to hear that you had any issues receiving your package, we are here to make it right! Reach out to us at:
customerservice@hmoissan.com
and we will try our best to solve you issue.

RETURNS & EXCHANGES

All sales are final, regardless of whether your purchase was made online, in one of our boutiques, or through a Moissan sales advisor via WhatsApp.

We do not offer returns or refunds. Exchanges are accepted within 10 calendar days of purchase or delivery for a piece of equal or greater value.

To be eligible, the item must be in perfect, unworn condition and include its original box, certificate, accessories, and proof of purchase. Personalized, resized, engraved, or specially discounted pieces are not eligible for exchange.

To request an exchange, please contact us at customerservice@hmoissan.com.

To start a warranty claim, contact us at: customerservice@hmoissan.com with proof of purchase and the details for your warranty claim. We'll provide instructions and a warranty exchange authorization. Please ship the items in their original packaging, and provide us with the tracking number. Moissan is not responsible for items lost or damaged in transit.