Customer Help

FAQS

We might have already read your mind. See Below for common questions about MOISSAN products.

ORDERING

Find your perfect fit with our Size Guide, where you’ll find detailed measurements for each type of jewelry. If you’re still unsure, contact our team for personalized assistance, we’ll be happy to help you choose the right size.

All sales are final. Once an order has been placed, it cannot be canceled, modified, or refunded. If a purchase is completed without applying a valid discount code, Moissan is not responsible for canceling the order or issuing a refund. Please review your order carefully before completing checkout.

Our team is here to help. If you have any questions or need assistance, please contact us at: customerservice@hmoissan.com
We’ll be happy to guide you through your purchase or any other questions you may have regarding our products

CARE & CLEANING

Yes. Our pieces are waterproof and beachproof, designed to accompany you in the shower, at the beach, and throughout your day. After contact with salt water, rinse them with fresh water and dry with a soft cloth.

Clean your pieces with lukewarm water, mild soap, and a soft-bristled brush. Rinse thoroughly and gently dry with a soft cloth.

For a deeper clean, visit our boutique. Our team will care for your pieces and restore their brilliance.

SHIPPING

We use all major carriers, and local courier partners. You can rest assured your product gets delivered from a quality carrier, in a timely manner.

We work quickly to ship your order as soon as possible. Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location but you should expect your order to be processed within 1–3 business days, and delivered within 2-4 business days.

RETURNS & EXCHANGES

All sales are final, whether your purchase was made online, at one of our boutiques, or through a Moissan sales advisor via WhatsApp. We do not offer returns or refunds.

Exchanges for Equal or Greater Value

Exchange requests must be made within 10 calendar days of purchase or delivery, as applicable.

Pieces may be exchanged for an item of equal or greater value. For an item of greater value, the customer must pay the difference. Exchanges for items of lower value are not permitted, and store credit will not be issued.

Product Conditions

To qualify for an exchange, the piece must:

Be in perfect, unworn condition, with no signs of use or alteration.
Include its original box, certificate, and all accessories provided at the time of purchase.
Be accompanied by proof of purchase.

Moissan reserves the right to decline any exchange that does not meet these requirements.

Items Not Eligible for Exchange

The following are not eligible for a standard exchange:

Personalized, resized, or engraved pieces.
Pieces purchased under special discounts or specific promotions.
Pieces damaged by improper use, impact, chemicals, or alterations performed by anyone other than Moissan.

Any applicable warranty coverage is subject to the terms of the Moissan warranty.

Warranty Exchanges & Repairs

Exchanges for damage or other issues covered by the Moissan warranty require the original certificate and are subject to inspection and warranty eligibility.

Only one warranty exchange is permitted per certificate. After this exchange, the warranty remains valid for eligible repairs only. A second or subsequent replacement will not be provided under the same certificate.

If you cannot present your certificate, the piece will be sent for repair rather than exchanged, and an additional repair charge will apply.

How to Request an Exchange

Exchanges may be processed at participating Moissan boutiques. Customers are responsible for safely transporting the piece to the boutique.

Warranty Exchanges & Repairs

Exchanges for damage or other issues covered by the Moissan warranty require the original certificate and are subject to inspection and warranty eligibility.

Only one warranty exchange is permitted per certificate. After this exchange, the warranty remains valid for eligible repairs only. A second or subsequent replacement will not be provided under the same certificate.

If you cannot present your certificate, the piece will be sent for repair rather than exchanged, and an additional repair charge will apply.

How to Request an Exchange

Please contact customerservice@hmoissan.com to request an exchange.

Exchanges may also be processed at participating Moissan boutiques. Customers are responsible for safely transporting the piece to the boutique.