Refund policy
Due to the nature of our fine jewelry products, H. Moissan does not accept returns or issue refunds under any circumstances.
Physical product exchanges are accepted only under the conditions set forth below.
Exchanges for Equal or Greater Value
A piece may only be exchanged for:
- Another piece of the same value; or
- A piece of greater value, with the customer paying the applicable difference.
Exchanges for items of a lower value are not permitted, and store credit will not be issued.
Product Conditions
To qualify for an exchange, the piece must:
- Be in perfect condition.
- Show no signs of wear, use or alteration.
- Include its original box, certificate and any accessories provided at the time of purchase.
- Be accompanied by proof of purchase.
H. Moissan reserves the right to reject any exchange that does not meet these requirements.
Items Not Eligible for Exchange
Exchanges will not be accepted for:
- Personalized, resized or engraved pieces.
- Products purchased under special discounts or specific promotions, unless a manufacturing warranty applies.
- Pieces damaged as a result of improper use, impact, chemicals or intervention by parties other than H. Moissan.
Exchange Period
Exchange requests must be made within 10 calendar days following the date of purchase or delivery.
Exchanges may be processed at participating H. Moissan boutiques, or an exchange can be started by contacting customerservice@moissan.com
Warranty Claim
To start a warranty claim, contact us at: customerservice@hmoissan.com with proof of purchase and the details for your warranty claim. We'll provide instructions and a warranty exchange authorization. Please ship the items in their original packaging, and provide us with the tracking number. Moissan is not responsible for items lost or damaged in transit.